FAQ

Orders and shipping

Where do you ship?
We currently ship to the United States only.

How much does shipping cost?
Standard tracked shipping is a flat $6.99 per order. The cost is shown at checkout before you pay.

How long will my order take to arrive?
Orders are processed in 1 to 3 business days, then take 6 to 12 business days in transit. The total estimated delivery time is 7 to 15 business days. Business days are Monday to Friday, excluding public holidays.

How can I track my order?
When your order ships, we email you a shipping confirmation with your tracking number and a tracking link. If you have not received it within 3 business days of ordering, email us.

Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under our Return and Refund Policy.

What if my package is lost or arrives damaged?
If your order has not arrived within 20 business days of your order date, or arrives damaged, email us with your order number. Details are in our Shipping Policy.

Returns and refunds

What is your return policy?
You have 14 days from delivery to request a return. Items must be unworn, unwashed and unused, with tags attached. Email us first to receive the return address and instructions.

Who pays for return shipping?
If you changed your mind or ordered the wrong size, you pay for return shipping. If the item is damaged, defective or not what you ordered, you do not pay for return shipping and we offer a free replacement or a full refund.

When will I get my refund?
Refunds go back to your original payment method within 14 days of us receiving your return, or of you sending proof that you returned it, whichever is sooner. Your bank may need a few extra days to show it.

Can I exchange an item?
The fastest way is to return the item and place a new order for the size or color you want.

Products and sizing

How do I find my size?
Each product page lists the available sizes and the fit (for example loose or slim). If you are between sizes or unsure, email us before ordering and we will help.

Payment

Which payment methods do you accept?
The payment methods available are shown at checkout. Payments are processed securely by our payment providers, and we do not store your full card details.

Which currency are prices in?
All prices are in US dollars (USD).