Refund policy

Nashford is operated by DLR Consulting LLC. We want you to love what you order. If something is not right, this policy explains how returns, exchanges and refunds work.

Return window

You have 14 days from the date your order is delivered to request a return.

Conditions for a return

Items must be unworn, unwashed and unused. You may try items on as you would in a store.
Please return items with all original tags attached and, where possible, in their original packaging.
Please include your order number with your return.

If a returned item shows signs of wear or use beyond trying it on, we may reduce the refund to reflect the loss in value.

How to start a return

Email us at support@nashford.com within 14 days of delivery with your order number, the item(s) you want to return and the reason.
We will reply within 1 to 2 business days with the return address and instructions.
Send the item(s) back within 14 days of contacting us. Pack them securely and use a tracked shipping service. Please keep your proof of postage.

Please always contact us before sending items back, so we can match your return to your order and refund you quickly.

Change of mind or wrong size

If you simply changed your mind or ordered the wrong size, you are responsible for the cost of return shipping.

The original shipping fee is non-refundable.

Damaged, defective or wrong item

If your item arrives damaged, defective, or is not the item you ordered, please email us within 14 days of delivery with your order number and clear photos of the item and packaging. In these cases you do not pay for return shipping. We will offer you a free replacement or a full refund, including the original shipping fee.

Exchanges

The fastest way to get a different size or color is to return the item you have following the steps above and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Refunds are issued to your original payment method within 14 days of us receiving your return, or of you sending us proof that you have returned it, whichever is sooner. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

Order cancellations

You can cancel your order free of charge as long as it has not yet been shipped. Email us at support@nashford.com as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.